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Treating Customers Fairly & How to Complain

As a responsible relationship based lender, BCRS Business Loans
is committed to treating our customers fairly.

This includes:

In line with BCRS Business Loans operations, the business adopts five of the six FCA outcomes when designing products and services for our customers. The customer impact, journey and experience are always considered in our decision making.

Click here
to take our
“Treating Customers Fairly satisfaction questionnaire”
Click here
to view our Complaints Process

FCA Outcomes:

Responsible Finance Code of Practice:

In addition, as a Responsible Finance Provider, we are proud to comply with the Responsible Finance Code of Practice, which principally concerns the responsible and fair treatment of customers. To view this document, please click here

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BCRS Business Loans Limited is a registered society, number 29393R, under the
Co-operative and Community Benefits Societies Act 2014. We are authorised and regulated
by the Financial Conduct Authority (FCA), Firm Reference Number 722855.
For more details, please contact the FCA at or on 0800 111 6768.
Copyright BCRS 2016 | All rights reserved