Complaints Process

BCRS Business Loans is committed to providing a high quality, transparent
and an accessible service to everyone we deal with. We aim to treat all of our customers and partners reasonably and fairly.

We handle any expression of dissatisfaction with our service which calls for a response as a complaint.  We listen to complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Our complaints policy and procedure is aligned to our Treating Customers Fairly culture.

Our first step is normally to try to resolve complaints informally if possible. We will try to resolve the issue there and then. If a complainant is not satisfied with our response, the next step is to then make a formal complaint.

Download our complaints process below to make a formal complaint