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Treating Customers Fairly satisfaction questionnaire

As part of our commitment to treating our customers fairly, we would welcome your feedback on our products and services.

Please take a moment to complete our satisfaction questionnaire which will be used to evaluate and improve the services we provide at BCRS Business Loans.

Please tick each answer, as appropriate.

1)BCRS Business Loans Business Development Manager obtained sufficient information prior to a decision being made regarding my application

2)The speed that BCRS Business Loans dealt with my application was reasonable

3)Where the lending application was successful, the Business Development Manager clearly explained the loan offer and the documents I was asked to sign in terms I/we could understand.

4)The loan illustration provided, detailed accurately the loan offer

5)The Business Development Manager was clear in his/her explanations and I/we felt that I/we could ask any questions with confidence.

6)The Business Development Manager had my interests in mind when making his/her recommendation?

7)I/we would use the services of BCRS Business Loans again?

8)Overall how would you rate our service?

9)Please use the space below to detail any aspects of the service provided by BCRS Business Loans which might be improved or elaborate on any of your answers to the questions above:


You voluntarily choose to provide personal details to us via this website. Personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998.

By submitting this form, I/We confirm that I/we have read and accept the privacy policy detailed on the website.

The internet is not a secure medium and the privacy of your data cannot be guaranteed.

Thank you for completing the questionare, your feedback has been submitted. Please click below to return to our website


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BCRS Business Loans Limited is a registered society, number 29393R, under the
Co-operative and Community Benefits Societies Act 2014. We are authorised and regulated
by the Financial Conduct Authority (FCA), Firm Reference Number 722855.
For more details, please contact the FCA at or on 0800 111 6768.
Copyright BCRS 2016 | All rights reserved