{"id":3506,"date":"2018-09-13T17:16:20","date_gmt":"2018-09-13T16:16:20","guid":{"rendered":"https:\/\/bcrs.org.uk\/?page_id=3506"},"modified":"2025-10-10T09:12:33","modified_gmt":"2025-10-10T08:12:33","slug":"complaints-process","status":"publish","type":"page","link":"https:\/\/bcrs.org.uk\/cy\/complaints-process\/","title":{"rendered":"Proses Gwyno"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><strong>Mae Benthyciadau Busnes BCRS wedi ymrwymo i ddarparu ansawdd uchel, tryloyw<br \/>\na gwasanaeth hygyrch i bawb rydym yn delio \u00e2 nhw. Ein nod yw trin ein holl gwsmeriaid a phartneriaid yn rhesymol ac yn deg.<\/strong><\/h3>\n<p>Rydym yn trin unrhyw fynegiant o anfodlonrwydd gyda&#039;n gwasanaeth sy&#039;n galw am ymateb fel cwyn. Rydym yn gwrando ar gwynion, yn eu trin o ddifrif, ac yn dysgu oddi wrthynt fel y gallwn wella ein gwasanaeth yn barhaus.<\/p>\n<p>Mae ein polisi a&#039;n gweithdrefn gwyno yn cyd-fynd \u00e2&#039;n diwylliant Trin Cwsmeriaid yn Deg.<\/p>\n<p>Ein cam cyntaf fel arfer yw ceisio datrys cwynion yn anffurfiol os yn bosibl. Byddwn yn ceisio datrys y mater yn y fan a&#039;r lle. Os nad yw achwynydd yn fodlon \u00e2&#039;n hymateb, y cam nesaf wedyn yw gwneud cwyn ffurfiol.<\/p>\n<\/div><\/div><div class=\"ult-spacer spacer-69d6bbe9e8e06\" data-id=\"69d6bbe9e8e06\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-69d6bbe9e8e3b\" data-id=\"69d6bbe9e8e3b\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div class=\"ult-spacer spacer-69d6bbe9eb103\" data-id=\"69d6bbe9eb103\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-69d6bbe9eb11d\" data-id=\"69d6bbe9eb11d\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><strong>Lawrlwythwch ein proses gwyno isod i wneud cwyn ffurfiol<\/strong><\/h3>\n<\/div><\/div><div class=\"ult-spacer spacer-69d6bbe9eb493\" data-id=\"69d6bbe9eb493\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" target=\"_blank\" href=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2025\/10\/Customer-Complaints-Process.pdf\"><span class=\"w-btn-label\">Lawrlwythwch ein proses gwyno<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Mae Benthyciadau Busnes BCRS wedi ymrwymo i ddarparu gwasanaeth o ansawdd uchel, tryloyw a hygyrch i bawb yr ydym yn delio \u00e2 nhw. Ein nod yw trin ein holl gwsmeriaid a&#039;n partneriaid yn rhesymol ac yn deg. Rydym yn trin unrhyw fynegiant o anfodlonrwydd gyda&#039;n gwasanaeth sy&#039;n galw am ymateb fel cwyn. Rydym yn gwrando ar gwynion, yn trin...","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3506","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Process - BCRS Business Loans -<\/title>\n<meta name=\"description\" content=\"BCRS Business Loans is committed to providing a high quality and accessible service.We aim to treat all of our customers and partners reasonably and fairly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bcrs.org.uk\/cy\/complaints-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Process - BCRS Business Loans -\" \/>\n<meta property=\"og:description\" content=\"BCRS Business Loans is committed to providing a high quality and accessible service.We aim to treat all of our customers and partners reasonably and fairly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bcrs.org.uk\/cy\/complaints-process\/\" \/>\n<meta property=\"og:site_name\" content=\"BCRS Business Loans\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-10T08:12:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@B_C_R_S\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 munud\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/complaints-process\\\/\",\"url\":\"https:\\\/\\\/bcrs.org.uk\\\/complaints-process\\\/\",\"name\":\"Complaints Process - BCRS Business Loans -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#website\"},\"datePublished\":\"2018-09-13T16:16:20+00:00\",\"dateModified\":\"2025-10-10T08:12:33+00:00\",\"description\":\"BCRS Business Loans is committed to providing a high quality and accessible service.We aim to treat all of our customers and partners reasonably and fairly.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/complaints-process\\\/#breadcrumb\"},\"inLanguage\":\"cy\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bcrs.org.uk\\\/complaints-process\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/complaints-process\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bcrs.org.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints Process\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#website\",\"url\":\"https:\\\/\\\/bcrs.org.uk\\\/\",\"name\":\"BCRS Business Loans\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bcrs.org.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"cy\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#organization\",\"name\":\"BCRS Business Loans\",\"url\":\"https:\\\/\\\/bcrs.org.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cy\",\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bcrs.org.uk\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/BCRS-logo.png\",\"contentUrl\":\"https:\\\/\\\/bcrs.org.uk\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/BCRS-logo.png\",\"width\":231,\"height\":81,\"caption\":\"BCRS Business Loans\"},\"image\":{\"@id\":\"https:\\\/\\\/bcrs.org.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/B_C_R_S\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bcrs-small-business-loans\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Proses Gwyno - Benthyciadau Busnes BCRS -","description":"Mae Benthyciadau Busnes BCRS wedi ymrwymo i ddarparu gwasanaeth o ansawdd uchel a hygyrch. Ein nod yw trin ein holl gwsmeriaid a&#039;n partneriaid yn rhesymol ac yn deg.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bcrs.org.uk\/cy\/complaints-process\/","og_locale":"en_US","og_type":"article","og_title":"Complaints Process - BCRS Business Loans -","og_description":"BCRS Business Loans is committed to providing a high quality and accessible service.We aim to treat all of our customers and partners reasonably and fairly.","og_url":"https:\/\/bcrs.org.uk\/cy\/complaints-process\/","og_site_name":"BCRS Business Loans","article_modified_time":"2025-10-10T08:12:33+00:00","twitter_card":"summary_large_image","twitter_site":"@B_C_R_S","twitter_misc":{"Est. reading time":"1 munud"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bcrs.org.uk\/complaints-process\/","url":"https:\/\/bcrs.org.uk\/complaints-process\/","name":"Proses Gwyno - Benthyciadau Busnes BCRS -","isPartOf":{"@id":"https:\/\/bcrs.org.uk\/#website"},"datePublished":"2018-09-13T16:16:20+00:00","dateModified":"2025-10-10T08:12:33+00:00","description":"Mae Benthyciadau Busnes BCRS wedi ymrwymo i ddarparu gwasanaeth o ansawdd uchel a hygyrch. Ein nod yw trin ein holl gwsmeriaid a&#039;n partneriaid yn rhesymol ac yn deg.","breadcrumb":{"@id":"https:\/\/bcrs.org.uk\/complaints-process\/#breadcrumb"},"inLanguage":"cy","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bcrs.org.uk\/complaints-process\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bcrs.org.uk\/complaints-process\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bcrs.org.uk\/"},{"@type":"ListItem","position":2,"name":"Complaints Process"}]},{"@type":"WebSite","@id":"https:\/\/bcrs.org.uk\/#website","url":"https:\/\/bcrs.org.uk\/","name":"Benthyciadau Busnes BCRS","description":"","publisher":{"@id":"https:\/\/bcrs.org.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bcrs.org.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"cy"},{"@type":"Organization","@id":"https:\/\/bcrs.org.uk\/#organization","name":"Benthyciadau Busnes BCRS","url":"https:\/\/bcrs.org.uk\/","logo":{"@type":"ImageObject","inLanguage":"cy","@id":"https:\/\/bcrs.org.uk\/#\/schema\/logo\/image\/","url":"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/08\/BCRS-logo.png","contentUrl":"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/08\/BCRS-logo.png","width":231,"height":81,"caption":"BCRS Business Loans"},"image":{"@id":"https:\/\/bcrs.org.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/B_C_R_S","https:\/\/www.linkedin.com\/company\/bcrs-small-business-loans\/"]}]}},"_links":{"self":[{"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/pages\/3506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/comments?post=3506"}],"version-history":[{"count":10,"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/pages\/3506\/revisions"}],"predecessor-version":[{"id":9908,"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/pages\/3506\/revisions\/9908"}],"wp:attachment":[{"href":"https:\/\/bcrs.org.uk\/cy\/wp-json\/wp\/v2\/media?parent=3506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}