{"id":2616,"date":"2018-08-24T16:00:08","date_gmt":"2018-08-24T15:00:08","guid":{"rendered":"https:\/\/bcrs.org.uk\/?page_id=2616"},"modified":"2024-09-13T14:52:54","modified_gmt":"2024-09-13T13:52:54","slug":"treating-customers-fairly","status":"publish","type":"page","link":"https:\/\/bcrs.org.uk\/cy\/treating-customers-fairly\/","title":{"rendered":"Trin Cwsmeriaid yn Deg"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_e5dcd09e has_text_color height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 style=\"font-size: 28px;color: #ffffff;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading us_custom_4784b1fb\" ><strong>Trin Cwsmeriaid yn Deg (TCF)<\/strong><\/h1><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Fel benthyciwr cyfrifol seiliedig ar berthynas, mae Benthyciadau Busnes BCRS wedi ymrwymo i drin ein cwsmeriaid yn deg. Mae hyn yn cynnwys:<\/p>\n<ul>\n<li>Cael digon o wybodaeth a dogfennaeth i sicrhau ein bod yn hyderus o allu&#039;r cwsmer i ad-dalu&#039;r benthyciad<\/li>\n<li>Sicrhau bod y wybodaeth a ddarperir gan BCRS Business Loans yn ddigonol ar gyfer anghenion y cwsmer; a<\/li>\n<li>Sicrhau bod ein contractau yn arwain at ganlyniad teg.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:20px\"><\/div><div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"https:\/\/bcrs.org.uk\/cy\/treating-customers-fairly-satisfaction-questionnaire\/\" ><button type=\"button\" id=\"ubtn-9547\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-69da2ba19e94b\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#d7214d\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9547'  data-responsive-json-new='{\"font-size\":\"desktop:16px;mobile:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;width:350px;min-height:50px;padding:px px;border-radius:8px;border-width:1px;border-color:;border-style:solid;background: #d7214d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text\" >Cwblhewch yr Holiadur TCF<\/span><\/button><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"390\" height=\"313\" src=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/08\/tcf-computer-two.fw_.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/08\/tcf-computer-two.fw_.png 390w, https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/08\/tcf-computer-two.fw_-300x241.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_dc52cfc3 has_text_color height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default reversed stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4827\" src=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2020\/01\/people-handshake-about-us.png\" alt=\"\" width=\"385\" height=\"508\" srcset=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2020\/01\/people-handshake-about-us.png 422w, https:\/\/bcrs.org.uk\/wp-content\/uploads\/2020\/01\/people-handshake-about-us-227x300.png 227w\" sizes=\"auto, (max-width: 385px) 100vw, 385px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 28px;color: #ffffff;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading us_custom_4784b1fb\" ><strong>Canlyniadau FCA<\/strong><\/h2><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yn unol \u00e2 gweithrediadau Benthyciadau Busnes BCRS, mae&#039;r busnes yn mabwysiadu pump o&#039;r chwe chanlyniad FCA wrth ddylunio cynhyrchion a gwasanaethau ar gyfer ein cwsmeriaid. Mae effaith, taith a phrofiad cwsmeriaid bob amser yn cael eu hystyried wrth wneud penderfyniadau.<\/p>\n<ul>\n<li><strong>Diwylliant Corfforaethol:<\/strong> Gall defnyddwyr fod yn hyderus eu bod yn delio \u00e2 busnes lle mae trin cwsmeriaid yn deg yn ganolog i&#039;r diwylliant corfforaethol.<\/li>\n<li><strong>Dylunio Cynnyrch:<\/strong> Mae cynhyrchion a gwasanaethau sy&#039;n cael eu marchnata a&#039;u gwerthu wedi&#039;u cynllunio i ddiwallu anghenion grwpiau defnyddwyr a nodwyd a ch\u00e2nt eu targedu&#039;n unol \u00e2 hynny.<\/li>\n<li><strong>Gwybodaeth glir:<\/strong> Rhoddir gwybodaeth glir i ddefnyddwyr a ch\u00e2nt eu hysbysu&#039;n briodol cyn, yn ystod ac ar \u00f4l y pwynt gwerthu.<\/li>\n<li><strong>Disgwyliadau Defnyddwyr:<\/strong> Darperir cynhyrchion sy&#039;n perfformio fel y mae&#039;r busnes wedi&#039;u harwain i ddisgwyl i ddefnyddwyr, ac mae&#039;r gwasanaeth cysylltiedig o safon dderbyniol ac fel y maent wedi&#039;u harwain i&#039;w disgwyl.<\/li>\n<li><strong>Rhwystrau:<\/strong> Nid yw defnyddwyr yn wynebu rhwystrau \u00f4l-werthu afresymol a osodir gan y busnes i newid cynnyrch, newid darparwr, cyflwyno hawliad, neu wneud cwyn.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_ea221b60 has_text_color height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 28px;color: #ffffff;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading us_custom_4784b1fb\" ><strong>Cod Ymarfer Cyllid Cyfrifol<\/strong><\/h2><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yn ogystal, fel Darparwr Cyllid Cyfrifol, rydym yn falch o gydymffurfio \u00e2&#039;r Cod Ymarfer Cyllid Cyfrifol, sy&#039;n ymwneud yn bennaf \u00e2 thriniaeth gyfrifol a theg cwsmeriaid. I weld y ddogfen hon, cliciwch isod os gwelwch yn dda:<\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:20px\"><\/div><div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"http:\/\/responsiblefinance.org.uk\/membership\/code-of-practice\/\" ><button type=\"button\" id=\"ubtn-1315\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-69da2ba1a3681\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#d7214d\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1315'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;width:350px;min-height:50px;padding:px px;border:none;background: #d7214d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text\" >Cod Ymarfer Cyllid Cyfrifol<\/span><\/button><\/a><\/div><div class=\"ubtn-ctn-left\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom\" href=\"https:\/\/bcrs.org.uk\/cy\/complaints-process\/\" ><button type=\"button\" id=\"ubtn-2381\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-69da2ba1a36cc\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#d7214d\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2381'  data-responsive-json-new='{\"font-size\":\"desktop:16px;mobile:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;width:350px;min-height:50px;padding:px px;border:none;background: #d7214d;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text\" >Ein Proses Gwyno<\/span><\/button><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"578\" height=\"347\" src=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/09\/bcrs-calculator-pieces-two-half.fw_.png\" class=\"attachment-full size-full\" alt=\"bcrs-calculator-pieces-two-half\" loading=\"lazy\" srcset=\"https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/09\/bcrs-calculator-pieces-two-half.fw_.png 578w, https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/09\/bcrs-calculator-pieces-two-half.fw_-300x180.png 300w, https:\/\/bcrs.org.uk\/wp-content\/uploads\/2018\/09\/bcrs-calculator-pieces-two-half.fw_-500x300.png 500w\" sizes=\"auto, (max-width: 578px) 100vw, 578px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Trin Cwsmeriaid yn Deg (TCF)Fel benthyciwr cyfrifol ar sail perthnasoedd, mae Benthyciadau Busnes BCRS wedi ymrwymo i drin ein cwsmeriaid yn deg. Mae hyn yn cynnwys: Cael gwybodaeth a dogfennaeth ddigonol i sicrhau ein bod yn hyderus o allu&#039;r cwsmer i ad-dalu&#039;r benthyciad Sicrhau bod y wybodaeth a ddarperir gan Benthyciadau Busnes BCRS yn ddigonol ar gyfer anghenion y cwsmer; a...","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2616","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Treating Customers Fairly (TCF) - BCRS Business Loans<\/title>\n<meta name=\"description\" content=\"As a responsible relationship-based loans lender, BCRS Business Loans is committed to treating our customers fairly whilst adopting FCA outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bcrs.org.uk\/cy\/treating-customers-fairly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Treating Customers Fairly (TCF) - 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